Future Minds Psychology
Effective Date: 27/11/2024
Address: 44 Birdwood Street, Box Hill South, Melbourne VIC 3128
Email: nick@futuremindspsychology.com.au
Phone: 03 8888 1122

At Future Minds Psychology, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access our services or visit our website.

1. What Information We Collect

We may collect personal information such as:

• Name, address, phone number, email
• Date of birth and Medicare details
• Health information relevant to your care (e.g., referral details, therapy notes)
• Credit card details for payment processing
• Payment and invoicing information

We also collect non-personal information when you visit our website, such as browser type, pages visited, and device information, to help improve our website experience.

2. How We Collect Information

We collect information:

• Directly from you (e.g., intake forms, emails, phone calls)
• From referring professionals (e.g., GPs, schools) with your consent
• Automatically via our website (e.g., cookies and analytics tools)
• Credit card details through secure payment processing when you make payments for services rendered

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3. Use of Your Information

We use your personal information to:

• Provide therapy and psychological services
• Manage bookings, billing, and communication
• Process payments (including credit card payments)
• Improve our services and website
• Meet legal and regulatory obligations
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4. Storage and Security

We store your information securely in digital systems that comply with Australian privacy and cybersecurity standards. Credit card details are processed via secure third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS). We take reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.

5. Sharing of Information

We only share your personal information when:

• It is necessary to provide your care (e.g., with other health professionals, with your consent)
• Required by law or in situations of serious risk
• With third-party providers who assist us (e.g., appointment software), under strict confidentiality
• Payment processors: We may share your credit card details with trusted third-party payment processors who assist us in processing your payments securely.

We do not sell or rent your personal information to any third party.

6. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

7. Access and Correction

You have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete details

Please contact us in writing to make a request. We will respond within a reasonable timeframe.

8. Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the effective date noted above.

9. Contact Us

For questions or concerns about your privacy or this policy, please contact:

Future Minds Psychology

‍44 Birdwood Street, Box Hill South VIC 3128Email: nick@futuremindspsychology.com.auPhone: 03 8888 1122