Your first steps to support
At Future Minds Psychology, we’re committed to providing professional and compassionate care from your very first contact with us. We take the time to understand your concerns and offer thoughtful, personalised options to help you move forward.
How to start the process
We aim to provide care that reflects kindness, thoughtfulness and respect—here's what to expect from your first contact to your first session.
Get in Touch
Fill out our online form, send us an email, or give us a call—whatever works best for you.
We'll Assess Your Needs
Our Team will provide thoughtful support options, including matching you with a therapist best suited to your needs
Book Appointment
Find a time that works for you and your therapist, with flexible availability for in-person or online sessions.
Start Your Therapy or Assessment Sessions
Attend your first session and start receiving the support you need in a safe and understanding environment.
What to expect in your session
Starting therapy can feel like a big step, but we're here to answer any questions you have about our services. Here’s what you can expect from your first appointment and ongoing care.
A safe & confidential space
Every session is a judgment-free environment where you can openly express your thoughts, feelings, and concerns.
Understanding your needs
Your first session will focus on getting to know you, your challenges, and what brought you to therapy.
Guidance, tools & strategies
Each session is designed to equip you with practical coping skills and strategies to navigate everyday challenges.
A collaborative process
Therapy is a partnership, and we’ll regularly check in on progress, making adjustments as needed to ensure you’re supported every step of the way.
Fees & Rebates
How much do sessions cost?
Our fees vary depending on the type of service provided. Please contact us directly for details on current session fees. If you are accessing psychology through Medicare, a rebate is available for eligible clients. The out-of-pocket cost will depend on the session fee and rebate amount.
Can I use NDIS funding for therapy?
Yes, we accept self-managed and plan-managed NDIS participants. If you are unsure whether your NDIS plan covers psychological support, we recommend checking with your NDIS plan manager.
What is your cancellation policy?
We understand that unexpected circumstances arise, but to provide the best possible service to all clients, we require at least 48 business hours’ notice for cancellations or rescheduling.
Appointments cancelled with less than 48 business hours’ notice will incur the full session fee.
Cancellation fees are not claimable as a rebate from Medicare or private health insurance.
If you need to cancel or reschedule, please contact us as soon as possible.
What types of rebates are available?
Medicare: If you have a valid Mental Health Care Plan (MHCP) and referral from a GP, psychiatrist, or paediatrician, you may be eligible for Medicare rebates for up to 10 sessions per calendar year.
NDIS: If you have an NDIS plan that includes funding for psychology underCapacity Building – Improved Daily Living, we can provide psychological support. Future Minds Clinic currently accepts self-managed and plan-managed NDIS clients.
Private Health Insurance: Many private health insurance providers offer rebates for psychology services. The rebate amount and eligibility depend on your specific policy. Please check with your insurer to see if you are covered.
Please note that Medicare and private health insurance cannot be used together for the same session.
